Frequenty Asked Questions

A:

We supply comprehensive steel products including long steel (rebar, wire rod), flat steel (hot/cold rolled coil, galvanized sheet), tubes (seamless/welded), and sections (H-beam, angle steel), with grades covering Q235, Q355, ASTM A36, S355JR and customizable international standards.

A:

Our products comply with GB/T, EN, ASTM, JIS, and AS/NZS standards, supported by third-party certifications from SGS, BV, TÜV, and mill test certificates for full traceability.

A:

We ensure precision through direct sourcing from major steel mills, spectrometer chemical analysis, CNC processing with ±0.1mm thickness tolerance, full dimensional inspection, and complete batch traceability via unique heat numbers.

A:

Yes, we provide mill test certificates, chemical and mechanical test reports, ISO 9001/14001 certifications, CE marking and other services.

A:

We offer one-stop processing including CNC cutting (±0.1mm precision), bending, rolling, punching, welding, surface treatment (galvanizing, painting), heat treatment, as well as precision machining.

A:

The sample process takes 19-30 days: technical review → sample agreement → production → express delivery → customer testing → confirmation or modification, with sample costs deductible upon bulk order placement.

A:

MOQ ranges from 5-10 tons for stock items, 25-50 tons for regular futures, and 30-100 tons for customized/special products, with flexible trial order policies for first-time cooperation.

A:

Delivery cycles are 3-7 days for stock, 20-35 days for regular futures, 30-45 days for processed orders, and 45-60 days for special materials, with 15-20 days advance booking recommended during peak seasons.

A:

Quotations are valid for 7-10 days (30 days with deposit), covering ex-factory or FOB prices

A:

Prices are quoted in USD with baseline exchange rate noted; fluctuations beyond ±2% trigger renegotiation, and we assist clients with forward exchange contracts to hedge currency risks for orders over $500,000.

A:

We support FOB, CFR, CIF, EXW, DAP Incoterms and accept 30% T/T deposit with 70% before shipment, and PayPal/Alibaba Trade Assurance for small sample orders.

A:

Bulk carriers, containers: Full Container Load (FCL)/Less-than-Container Load (LCL), charged by weight, volume or entire container.

A:

We apply rust preventive oil, VCI wrapping, or hot-dip galvanizing for corrosion protection, and use wooden bracing, steel strapping, edge protection, and container lashing with dunnage bags to prevent deformation during transit.

A:

Immediately document damage with photos/videos, obtain port damage certificates, notify us and the insurer within 24 hours, and we will arrange replacement or refund within 15 working days after liability confirmation based on damage severity.

A:

Required documents include commercial invoice, packing list, bill of lading, certificate of origin (CO/FORM E), mill test certificate, and insurance policy, with additional certifications like CE, SASO, or BIS depending on destination country regulations.

A:

Quality is ensured through mill qualification audits, chemical retesting, ultrasonic inspection, in-process parameter monitoring, final full inspection, optional third-party SGS/BV/TÜV pre-shipment inspection, and complete documentation traceability.

A:

Warranty periods are 12 months for regular steel and 24 months for galvanized/coated products, with 48-hour response guarantee, and solutions including discount compensation, return, exchange, or replenishment based on defect severity and responsibility determination.

A:

Our annual export volume exceeds 500,000 tons, covering markets in Southeast Asia, the Middle East, Africa, South America, Oceania, Europe and North America.

A:

Key trade policies include 25% Section 232 tariffs for the USA, CBAM carbon tax for the EU (2026), BIS certification for India, import licensing for Turkey, and zero tariffs under China-Australia FTA and ASEAN FORM E agreements.

A:

Agents require 2+ years steel experience, 500+ tons annual commitment, and local market knowledge, receiving price discounts, annual rebates, marketing support, training, priority logistics, credit terms post-1 year, and exclusive territorial rights at 2000+ tons annually.